Terms and conditions
Last updated 11 November 2026. These terms cover this website and booking requests made through it. By using the site you accept them.
1. About us
This site is run by North Borneo Rental Car, D-02-22, Block D, 2nd Floor, Unit 22, Warisan Square, Pusat Bandar Kota Kinabalu, 88000 Kota Kinabalu, Sabah, Malaysia. Contact: [email protected], +60 16-840 0017.
2. Booking requests are not bookings
Sending a request on WhatsApp, from a car page or through Kuro, asks us for a car. A booking exists only when we confirm it with you in writing on WhatsApp. Availability is not guaranteed until then, and we may decline a request.
3. Prices
Prices on the site are in Malaysian ringgit (RM), per day. Lower weekly rates apply to rentals of 7 days or more. The total you see is an estimate. We confirm the final price, and any deposit or extra charge, with you before you rent. We may change prices at any time; a price we have confirmed to you stays as agreed.
4. The rental agreement
When you collect the car you sign a rental agreement. It sets out the deposit, insurance and excess, fuel, mileage, who may drive, late return, damage, fines and cancellation. Those terms apply to the rental. If they differ from this page, the rental agreement wins. Drivers must hold a valid driving licence accepted for use in Malaysia. We will tell you which documents to bring.
5. Pickup, return and delivery
Pickup at Kota Kinabalu International Airport (BKI) and delivery to hotels in Kota Kinabalu city are free. Other places in Sabah can be arranged and we confirm any fee first. Please give accurate flight details and pickup times, so we can meet you.
6. Payment
We accept Visa, Mastercard, UnionPay, American Express, JCB, DuitNow QR, Maybank QRPay, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, Alipay, WeChat Pay, and cash in ringgit. Which methods apply to a given payment, such as the deposit, is confirmed when you book.
7. Cars and photos
Photos show the model you are booking. The car you get can differ in colour, plate or trim. Photo credits and licences are listed at the bottom of the home page.
8. Itineraries, guides and Kuro
Road-trip cards, guides and free itineraries are suggestions, not promises. Road, weather and opening times change, so check before you go and drive to the conditions. Kuro is an AI assistant and can make mistakes. Nothing Kuro says is a quote, an offer or a promise. Only what the team confirms on WhatsApp counts.
9. Using the site
Do not misuse the site: no scraping that slows it down, no attempts to break into it, no false requests. The text, logo and design belong to us or are used under licence. Please ask before you reuse them.
10. Our responsibility
We take care to keep the site accurate, but it is provided as it is. Nothing in these terms limits any right you have under Malaysian law that cannot be limited. We are not responsible for third-party services the site links to or uses, such as WhatsApp, Google Maps or OpenStreetMap.
11. Privacy
How we handle your personal data is in the privacy policy.
12. Law and changes
These terms are governed by the laws of Malaysia. We may update them, and the date above shows the latest version. Questions? [email protected] or contact us.